Outbound Services
Nirvana Business Solutions provides a high quality, compliant and ethical customer acquisition and retention support services. We believe that quality and ethical values are far more important than short-term performance, and work with clients who share this view.
Quality and Values
Our Quality Assurance process is second to none, reinforcing our zero-tolerance policy towards all that which jeopardizes reputations. We record all our interaction/calls and these are available over the internet. Our quality assurance program begins with training of the team for quality and ethics standards awareness and adherence. This is reinforced with sampling of calls, which are at least twice industry rates, and a 100% QC on ‘desired outcome’ calls (e.g. those that result in sales). Our zero-tolerance policy is clearly communicated and enforced.
Visibility
We have built out our technology platform with our clients’ key concerns in mind, not the least of which is the need to be ‘on top of things’. Our services come with unsurpassed ‘visibility’ into our operations. This gives most first time users of telemarketing/tele-sales/appointment setting programs with that extra bit of comfort of being able to see where the program is headed in real time. The reports that our service delivery team sees are the ones you see and what’s more, they are available to you at the same time. This is possible because all our reports are machine generated and available on-line.
All of this goes toward making Nirvana Business Solutions one among the highest quality service provider for out-bound services. Do not take our word for it, speak to our clients; some of whom have consolidated their programs with Nirvana.
Program size
Nirvana recognizes that relationships begin small, which is why we have placed no restriction on the starting team sizes of programs. We have demonstrated scalability in delivering programs with team sizes in triple digits.
Performance Management
Our service delivery uses a measurement based program engineering approach and ‘leadership by example’ where we deploy small team led by a hands on ‘coach’ who spends 70% of his/her time doing the same work as any other team member and the rest of the time in coaching and leading the team to meet and exceed team goals. Our incentive programs are designed to promote predictability and consistency of program performance.
Services
An illustrative range of Nirvana’s outbound services addressing Business and Consumer prospects include:
- Tele-Sales
- Tele-marketing, awareness creation programs, voice-mail blasts
- Cold Calling (New Customer Acquisition and Company Branding)
- Warm Calling (Up-Sales to your customer base)
- Appointment Setting (Allowing your company to optimize its current sales force and solutions specialists’ efforts)
- Win Back Programs (Helping to preserve your customer base)
- Customer Surveys and Customer Satisfaction measurement
- Lead Generation/Qualification
- Prospect List Cleaning, List enhancement
- Market Research
- Other B2B or consumer outbound telemarketing campaigns in conjunction with ongoing customer acquisition programs such as mailers, media campaigns, etc.
Nirvana has worked with clients from a broad range of industries. These include Telecom, Consumer Finance/Banking, Insurance, Travel, Healthcare, Research, etc.
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