Offshoring Facilitation Solutions
Offshore Customer Contact Center Infrastructure, Support services and Build-Operate-Transfer services from Nirvana Business Solutions.
Nirvana Business Solutions offers an array of services that facilitate setting up and running of offshore customer contact center services. These services are clearly aimed at assisting organizations offshore processes without reinventing the wheel. The challenges facing first timers who wish to go the captive route are numerous, not least of which are the numerous delays in setting up, attracting quality management talent, logistics skills for providing numerous support services required in the Indian context.
Nirvana’s services include:
- Comprehensive Build-operate-transfer
- Pilot testing for proof of concept
- Infrastructure only or infrastructure and support services
Off-shoring Facilitation Solutions
Nirvana has over four years of experience in providing contact center infrastructure and B.O.T services. B.O.T. services provided are usually for a three year term, with the option to transfer at the end of term or earlier.
B.O.T services are an ideal way to reduce time-to-scale and lower costs, by not reinventing the wheel. Nirvana’s experienced team and methodologies, provides valuable support right from conceptualizing offshore scope, build the business case, take it through the transition phase with its process engineering and training challenges, service debugging/proofing and ramp up.
Where third party involvement in service delivery is viewed as an added source of complication, Nirvana has a range of solutions to early stage challenges. These solutions include high quality infrastructure, functional and logistical support through the early phase of implementing your off-shoring project.
Support provided ranges from state-of-the-art infrastructure for voice and data services, ancillary function services of our support team to keep your operations running smoothly while you stabilize your service.
Support services include services of the technology management staff, staff welfare related services (transport, catering, facilities management), security/access control, recruitment support services etc. In effect Nirvana provides a range of services which allow you to focus on getting your service delivery ready for scale up.
Do get in touch with us to know more about how our solutions can be structured to meet your needs, large or small.
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