Consumer Lending Solutions
Nirvana’s vision is to create sustainable value for its clients through technology-enhanced outsourcing services delivered by high performance teams using advanced processes. Nirvana’s service offerings to lending clients fit with this vision. Unique technologies, analytics, and engagement models ensure superior service, significant cost savings, and value adding customer insights.
Capabilities
Nirvana’s lending suite covers first and second prime and sub prime mortgage origination and mortgage servicing, consumer and home equity loans origination and servicing, student loan servicing, and related activities such as lead generation, cross-sales.
| Loan Origination |
Lead Generation | 1003 Processing | Fulfillment Services | Loan Setup | Post closing | Doc Tracking | Pool Delivery | QC Audit | Broker Monitoring | Compliance audit | Data entry | Conduit services
|
| Performing
Loans Servicing |
Welcome Calls | Tax and Insurance | Tracking | Customer Service | Escrow Analysis | Assumptions/Pay off/Satisfaction processing | Payment Research | Investor | Reconciliation | Custodial bank accounting | PMI renew/cancel | Collections/ – first payment default | Referrals for advanced delinquency processes Notifications
|
| Non-Performing
Loans Servicing |
Loss Mitigation Gain/Loss analysis | Alternatives | Document Generation | Foreclosure Referral | Foreclosure/Bankruptcy tracking | Lien tracking | Pre-post petition application of payments | Notices | REO referrals
|
| Heloc Loans |
Fulfillment Services | Check Order | Balance Transfers | Billing and customer inquiries | Lien tracking | Collections
|
Consumer
Loan Services
|
Loan setup | Customer Service | Collections
|
Client Login | 
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