Customer Interaction Solutions
We are a leading provider of high quality customer interaction solutions, offering end-to-end voice and non-voice based customer acquisition and customer care services.
Our high quality, scalable customer interaction solutions guarantee significant improvement in customer contact service levels while achieving operating cost savings of 40-60%.
Nirvana delivers moment of truth customer contact solutions that create a positive first impression, convert prospects into customers, and grow and manage profitable customer relationships. At Nirvana we value each customer interaction. We are continuously improving and perfecting all points of contact with our customers to ensure complete customer satisfaction.
We believe that our differentiated operating experience, experienced personnel, world class training and people practices, and advanced technology make us the ideal business partner for your outsourced customer contact needs.
Nirvana has significant strengths in each of the key success areas:
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Customer Acquisition Services |
Lead Generation and Prospecting
Lead qualification | Prospecting | Referral generation | Trade show follow-up
Telemarketing
Product / service promotions | New product introductions | Customer loyalty programs | Appointment setting
Sales Support
Mail follow-up | Subscription and membership renewal / sales | Seminar booking |Maintenance agreements | After market sales | Fund raising | Direct sales of products and services | Cross selling and up selling
Order Fulfillment
Catalog order tracking and taking | Tel-shopping response | Internet order processing | Inventory tracking | Literature fulfillment | Order processing
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| Customer Care Services |
Customer Service
Complaint handling | Inquiry handling | Personal information update | Product upgradation / accessories | Complaint and query resolution | Activation and change of services | Billing and payment support | Warranty / replacement support | Account queries and maintenance
Web and Email Support
Web chat and collaborative browsing | Web-enabled customer care
Account Management
Welcome calls | Client profile updating
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| Marketing and Market Research Support |
Market Research
Marketing surveys | Marketing research | Political polling | Customer service surveys |Employee satisfaction surveys | Consumer response | Call-in polls
Marketing Support
Advertising campaign support | Advertising response tracking | Print media response
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