Nirvana BPO India Offshore Outsourcing Services - Capacity Augmentation Services

Capacity Augmentation Services for the Busy Seasons

Planning customer service capacity for the festive season is always a challenge and often requires costly lock-in of capacity. Nirvana Business Solutions offers a range of solutions which meet most corporate approaches to handling the busy season. Do speak to us before you commit your budget, you will find surprising possibilities to round out your plan for the season ahead.

Nirvana Business Solutions services for your busy season plan include:

Call center infrastructure to your ‘phone and workstation’ facility, covering in-bound and outbound capabilities.
Initial response service/call back service for lengthy queues where the human touch can make all the difference.
Overflow handling using fully trained, shared or dedicated resources.
Deploying processes which free your best resources to concentrate on sales, while Nirvana handles non sales calls for the busy season.
Out of hours call handling capability.
Continuity services in the event of an outage at your center; with the deployment of a standby capability to field calls and or set up call back appointments for your team until normal services are restored.
‘Field and Screen’ capabilities for your season’s campaigns; freeing up your best resources to address valid opportunities.
Transcribing orders left behind on your recording system/voice mail boxes.

Tell us your need and we could come up with custom services. Nirvana welcomes interest in testing our services using pilots well in advance of the season.

Nirvana Business Solutions provides services using modern call center technology featuring remote client access to our operations; machine generated reporting tools, recording of all customer interaction and a degree of operational transparency which makes outsourcing less of a hit and miss.

Our customer lifecycle services help clients to:

Build and refine their prospect base.
Establish contact with prospects, create awareness through outbound voice, voice mail blasts and e-mail services.
Move prospects through to action, using effective tele-marketing and tele-sales to complement other marketing and sales tools.
Provide customer care based on voice and back-office services.
Outsource back-office services.
Retain customer and carry out win-back campaigns.
Obtain customer feedback and carry out C-Sat surveys.

Nirvana also facilitates clients to successfully offshore their processes using our infrastructure and experience; this uses a ‘Build-Operate-Transfer’ approach to eventually setting up captive off-shore operations. Nirvana uses its 75,000 sq feet, 1,100 workstation facility in Bangalore, India to service its customers 24 X 365.