Nirvana Business Solutions BPO India Offshore Outsourcing BPO Services

The Nirvana Way

Nirvana Business Solutions has spent years developing a highly differentiated BPO offering that we believe can scale better than anything available in our business.

The elements of this BPO offering include:
A unique BPO operating and organizational model (The Nirvana Way) that takes lessons learned from lean manufacturing and applies them in pioneering way to process operations and a proprietary and highly scalable technology environment that delivers a range of new functionality, high visibility and control, and enables global collaboration. The Nirvana way ensures clients realize the targeted BPO advantages through their offshore outsourcing.

The Nirvana Way - Our BPO Operating and Organizational Model

Visibility, Transparency
and Control

100% voice and data capture, analyzed using business intelligence engine

Secure realtime web access

Complete audit trail and visibility into process status

Real-time display of Key Performance Indicator (KPI)

Process Rigor

ValID - our proprietary framework to provide a clear roadmap for business process offshoring success

Transition Toolkit - ensure smooth and timely migration of processes with minimum disruption

GENext - process and matrix driven approach to delivering the value promise and commitment

Reduced Risk

Our comprehensive security approach built on the BS7799 framework is designed to ensure data integrity and maintain client confidentiality

Physical access restricted to authorized users through biometric access and a “no paper” policy on the operations floor

Redundancy and
Scalability

100% redundancy at all levels (network, transport, application). Multiple redundancies in local and international connectivity

End to end IP solution enabling high resiliency and ability to seamlessly scale across different delivery centers

Members of our team have managed operations of over 15,000 people across multiple geographies