Nirvana Business Solutions BPO India Offshore Outsourcing BPO Services

Who We Are

Nirvana Business Solutions (Nirvana BPO) provides cutting-edge customer care solutions, back office processing and related offshore outsourcing solutions out of our state-of-the-art BPO facilities in India. We typically deliver significant improvements in quality at cost levels that are ~50% lower than comparable operations in the US and UK. We believe that our differentiated operating experience, process expertise, and technical depth, combined with rigorous process-driven execution and a strong sense of values makes us the ideal partner for your offshore processing initiative.

Nirvana Business Solutions has been providing customer lifecycle services (CLS) to the clients in North America, UK and Australia. Our customer lifecycle services help clients to:

Build and refine their prospect base.
Establish contact with prospects, create awareness through outbound voice, voice mail blasts and e-mail services.
Move prospects through to action, using effective tele-marketing and tele-sales to complement other marketing and sales tools.
Provide customer care based on voice and back-office services.
Outsource back-office services.
Retain customer and carry out win-back campaigns.
Obtain customer feedback and carry out C-Sat surveys.

Nirvana BPO India - Fact Sheet

Started	July 2002
Founder and Chairman	Raj Kondur Raj was previously Co-Founder of ChrysCapital, India's largest Venture Capital fund with approximately $1 billion under his management. He spearheaded the firm's investments in the BPO space and was a founding member of Spectramind, a BPO Company with 10,000 people. His prior experience includes several years with Morgan Stanley and AT Kearney in the US. At Morgan Stanley he was member of the team responsible for investing the $1 billion Princess Gate Fund, with a focus on telecom and technology sectors. He has a BBA from Georgia State University and an MBA from Harvard Business School.
COO	Ajay Palekar In his last assignment, Ajay was India Head for the worlds largest Title Insurance Co. and was personally responsible for their rampup from 400 to 2100 heads as well as transition of a corresponding amount of work from the US, UK and Canada. He has handled large BPO/ITeS companies both in third party and captive environments over a range of service offerings. He has experience in inbound and outbound calling, technical support, data management, warehousing and analysis as well as title verification and back office processing. Additionally, he brings his people and process management skills to the table. Prior to the Outsourcing industry, he has 20 years of manufacturing experience specializing in process control and reengineering in various environments. He has also led Quality programs and certification activity. Ajay is 46 with 24 years’ working experience in all.
Company Size	900+ employees ( 70% voice based operations / 30% back office)
BPO Solutions	Outbound Services Customer Interaction Solutions Consumer Lending Solutions Technology Support Solutions Computer Aided Telephonic Interviews (CATI) Research Data Verification Service ValuTouch - Business Marketing Tool Call Quality Assurance Solutions ProVer - Sale Verification / Processing Solutions ProCom - Compliance Verification Solutions ProQual - Call Quality Monitoring Solutions Initial Response Solutions Business Continuity Solutions Offshoring Facilitation Solutions Response Handling Solutions Product Service Call Coordination Capacity Augmentation Services Transcription and Data Capture Services
Offices	Bangalore, India New York, USA