Nirvana Business Solutions BPO India Offshore Outsourcing BPO People Development

People Development

Nirvana's world class training and development processes ensure that all employees are committed to excellence.

Competency Productization

Our hiring and training focuses on developing an indepth understanding of
the customer's mindset
and an orientation to the customer's context.

Rigorous, detailed, process-oriented approach to hiring and training
Experienced trainers with the ability to map the skills and competencies required for each program
Lead trainer assigned exclusively for each program to address day-to-day training needs of agents
Customized modules ensure effective translation of need and learning outcomes
Delivery methods range from facilitator-led training to computer based training and self-study modules lead to learning by discovery
Client will have access to an online database of all project linked associates with scores, training, assessments and certification

The Learning Path

Nirvana follows a
disciplined and structured learning path, to ensure a high level of quality and effectiveness across the organization.

Induction
Orientation to Nirvana – its Vision, Mission and Culture

Pre–process Training
Voice and Accent, Sales / Customer Service, Culture,Context

Process Training
Program specific training

Orientation to Quality
Orientation to processes, understanding continuous improvement and
importance of variation

Nesting
Incorporating feedback and coaching into ongoing programs

Certification Model for Training Program

Our certification program is aligned with the client’s service standards and ensures rapid ‘ready for production’ status and process control.