Service Delivery
Along with world class processes and tools, the disciplined and rigorous application of our methodology helps us transform process quality - and do it at scale. Nirvana BPO has developed proprietary offshore business process outsourcing service delivery models that leverages people, process and technology expertise to exceed customer expectations and consistently deliver superior value.
| NirvanaBPO ValID |
Our proprietary framework to provide a clear roadmap for offshoring success
Read more |
NirvanaBPO Transition Toolkit
|
Ensure smooth and timely migration of processes with minimum disruption
Read more |
NirvanaBPO GENext
|
Process and metrics driven approach to delivering the value promise and commitment.
Read more |
Nirvana ValID
ValID is a value identification engagement that provides a clear roadmap for offshoring success.
At Nirvana, we understand the challenges associated with the successful design and implementation of offshoring projects. ValID is a disciplined, hypothesis driven approach, that addresses every aspect of offshoring.
Our consultants and process specialists work closely with the customer's team to:
- Systematically identify specific processes that are suitable for offshore delivery
- Evaluate the financial and operating implications of the offshoring initiative for the business
- Define an implementation plan that ensures a smooth transfer of processes
A ValID engagement, staffed with our consultants and process specialists, lasts between two and four weeks. In most cases, Nirvana is able to recommend improvements in operating margins by 150 to 300 basis points, leading to industry defining transformations.
ValID provides senior management with a clearly defined business case and game plan for implementation (goals, tasks, activities, responsibilities and timelines).
Nirvana Transition Toolkit
Nirvana has developed a world class, well-proven transition methodology - the Nirvana Transition Toolkit - that we tailor to the specific requirements of each of our clients. Nirvana’s overall approach minimizes the impact of the transition on our client, while maximizing the ultimate return – cost savings, increased process quality, and enhanced capabilities.
Nirvana's Transition Toolkit incorporates best-of-breed methodologies that ensure smooth and timely transfer of processes with minimum disruption. The Nirvana approach is centered around clearly defined tollgates, 'eye for detail' and proactive issue identification/ resolution.
We are committed to knowledge building. Our library of vertical and function specific templates/checklists for transition ensures focused and timely implementation.
GENext
GENext, our proprietary service delivery model, is a disciplined, process driven approach to delivering consistently superior solutions.
GENext is Nirvana's proprietary service delivery model that helps to address every aspect of business process outsourcing in a structured and detailed manner. While processes and tools are an important starting point, it is the disciplined and rigorous application of our methodology that will help us transform process quality and do it at scale.
It is an end-to-end process that covers all aspects of business right from value identification for the customer to the delivery of the process and its improvement. GENext helps Nirvana help every potential client/client in a structured and detailed manner, with checks and balances already in place to ensure smooth and efficient business performance.
Client Login | 
Download Corporate Profile
