BPO Case Studies

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BPO - Technical/Customer Support
	Technical support for a call center software vendor
	Process transition for a large networking company
	Presales helpdesk for a large network solutions company
	Toolkit updating for a large technology company
BPO - Voice Operations
	Transforming the sales process for a global software and services company
	Telemarketing for a utility switch marketer
	Telemarketing support to an e-commerce portal
	CATI (Computer Aided Telephonic Interview) confirming contact details and obtain permission to send email newsletter to an authorized person
	Telemarketing service for a merchant card service provider
	Telemarketing for a leading mobile company in the UK
	Customer retention services for one of Europe’s largest entertainment content rental companies.
Telephone Surveys
		Health Insurance Plan
		Survey of customers of a large theme park to determine satisfaction and expectations
		Survey of target population for a hospital to determine needs
		Survey of target population for a hospital to benchmark its brand salience
		Survey of 10,000 manufacturing and hospitality firms to determine ERP usage
		Prospect profile using a life-style survey
BPO - Back Office Processing
	Transaction processing for a large growing airline
	End to end mortgage processing for a leading US mortgage provider
	Product classification services for a very large portal’s shopping site
	Database Maintenance for a leading wholesale mortgage lender

For more information on Nirvana BPO India, please contact us at +1 210 247 9144 Extn. 1025 (US)
or +44 207 147 1499 Extn. 1025 (UK). You can email us at sales@nirvanabpo.com.