Nirvana - Careers

Recruitment and Training

Learn. Grow and Contribute. Make a difference

Nirvana places a premium on honing and nurturing its employees, providing them with the right training, the perfect environment, the proper guidance and more! Success at Nirvana demands self-confidence, high energy, and the drive to work in a team environment to set new standards - the ability to perform jobs that require amorphous qualities such as judgment and creativity with consistent high-quality delivery.

Our recruitment rigor is demonstrated by its less than 5% selection for associate hiring whereas in most BPO’s it is 10%; which means that only one out of twenty candidates appearing at the other companies has a chance of getting selected at Nirvana.

The recruitment process at Nirvana tests 4 key factors

Communication Skills – The ability to clearly convey the required message
Selling Skills – The ability to convince a client and build a rapport
English Aptitude – A command over the English language, oral and written
Culture Fit – An agreement with our value systems and corporate attitude

We recruit graduates, undergraduates and engineers for various processes. Our timelines vary from one week to one month depending on the process requirements. For contact information, please refer the last page.

Training

The mission of Learning at Nirvana is...To create learning, distribute it across the organization and help individuals apply learning to improve business effectiveness, using leading edge thinking and state of the art learning systems and methods.

At Nirvana every agent has a development plan based on their individual skill level. This development plan allows a continuous growth path for an agent and his process following our GENextTM™ methodology. This methodology allows us to improve a process from the agent level up, giving us a large advantage over traditional training and learning environments. Unlike other BPO’s and call centers we believe process performance is directly linked to every agent. Using Witness Systems, complete call recording solution allows us to examine a process in its entirety, down to minute details at the agent level. We target problematic areas in individuals that make up the group to increase the overall performance of a process.

Our Quality team is committed to operationalizing excellence on service delivery. We believe that the key to continuously developing our people lies in our capability to understand the customer process, environment, the context in which the process functions and the needs of the end customer. All this information is covered in detail during the New Hire Training Program.